RETURN OF GOODS
Products purchased via the Envoy London Website can be returned to us for a full refund or exchange within 2 months of the date of dispatch.
When you return a Product to us that you purchased via the Envoy London website because you have cancelled the Contract between us within the 2 month period above and provided proof of purchase (receipt, confirmation email ) we will process the refund due to you as soon as possible. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Products purchased via the Envoy London website that have been personalized for you, or made to your specific measurements (including sleeve shortening on shirts, addition of pockets on shirts, trouser alterations, jacket alterations, and shortening of shirt tails) are non-refundable. If a product is returned for a full exchange, the alteration charges are non-refundable.
Monogrammed products cannot be returned or refunded.
For exchanges we are happy to honor any promotional pricing you may have received. All exchanges are sent with free postage and packaging.
- Where the exchange is less than the price you originally paid, we will automatically refund you the difference.
- If there is an outstanding difference in price we will charge this to the original payment card if available or request that you contact us to pay the difference.
- By using our exchange form or the online Rebound returns service you are authorizing Envoy London to take a payment for the difference in price from your original order (where applicable).