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Terms & Conditions



  • Legal Policy
  • Privacy Policy
  • Security
  • Returns & Exchange

LEGAL POLICY

CUSTOMER INFORMATION

Envoy London will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against suspected criminal activities to our customers, visitors, associates, or property (including this site), or to others.

PRICING AND ORDER FULFILLMENT

Envoy London endeavors to make all website pricing correct. In the event content on the website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors or error in pricing information,Envoy London shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Envoy London shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

ORDER CONFIRMATION

When placing an order, the order confirmation email is an acknowledgement of your order and not of fulfillment.

INFORMATION SECURITY MEASURES

We will take reasonable precautions to protect your information from loss, misuse or alteration.

NOTIFICATION OF CHANGES

If we ever change our privacy policy, we will post changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to others.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

SCOPE OF THIS PRIVACY STATEMENT

This privacy statement applies to our Australian website, with scope for users who access this site in Rest of World.

SECURITY POLICY

When you place an order through this web site your personal details are protected from interception assuring your security.

Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of the browser.

All transactions are confirmed and authorized by your card issuing bank. Envoy London is rigorous in our approach in protecting the cardholder and we may contact you for additional security purposes should we deem this necessary.

ITEM DESCRIPTIONS & DETAILS

Every care has been taken to ensure that the descriptions and specifications on this web site are correct. However, whilst every care is taken to ensure the colour reproduction is a reliable representation, the colours which are shown for the products on the website will depend on many factors – including your display settings. All sizes and measurements are approximate. All Goods are subject to availability - we may not be able to supply your order; we will often display more than one item in the product imagery. However, these are for display purposes only and, unless explicitly stated, are sold separately.

TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE www. envoylondon.com. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE TERMS OF USE OF ENVOY LONDON WHICH IS THE ENTITY THAT SELLS ALL ITEMS THROUGH THIS WEBSITE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THE WEBSITE.

RESPONSIBILITY FOR CUSTOMS AND IMPORT DUTIES AND CLEARANCE FEES

For orders placed outside of Australia, please note that you are responsible for any customs and import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

PRODUCTS, CONTENT AND SPECIFICATIONS

All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in the Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Website.

SHIPPING LIMITATIONS

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

ACCURACY OF INFORMATION

Envoy London attempts to ensure that information on the Website is complete, accurate and current. Despite our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or recentness of any information on the Website. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

RIGHTS IN MATERIALS

The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website (the Materials) are either the property of, or used with permission by, Envoy London and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Nothing contained on the Website grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Materials. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

TRADEMARKS

Except as otherwise expressly stated on the Website, all trademarks, trade names, trade dress, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names, trade dress, service marks and logos (Intellectual Property) of Envoy London, and Envoy London is a licensed user of all Intellectual Property. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property without the written permission of the owner.

LINKING TO THIS WEB SITE

Creating or maintaining any link from another website to any page on this Website without Envoy London’s prior written permission is prohibited. Running or displaying this Website or any material displayed on this Website in frames or through similar means on another website without Envoy London’s prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations.

THIRD PARTY LINKS

From time to time, this Website may contain links to websites that are not owned, operated or controlled by Envoy London or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither Envoy London nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither Envoy London nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Website, you do so entirely at your own risk.

INAPPROPRIATE MATERIAL

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material, or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot or routine that can collect unauthorized information or interfere with or disrupt the operations of the Website, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that Envoy London or its affiliates may have at law or in equity, if Envoy London or its affiliates reasonably determine that you have violated or are likely to violate the foregoing prohibitions, Envoy London may take any action it reasonably deems necessary to cure or prevent the violation, including without limitation, the immediate removal from this Website of the related materials. Envoy London, its affiliates or its service providers will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Envoy London, its affiliates or its service providers to disclose the identity of anyone posting such materials.

USER INFORMATION

Other than personally identifiable information, which is subject to the terms of the Website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (User Communications) is and will be considered non-confidential and non-proprietary. Envoy London, its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Envoy London may, but is not obligated to, monitor or review any User Communications. Envoy London shall have no obligations to use, return, review, or respond to any User Communications. Envoy London will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Envoy London retains the right to remove any or all User Communications that includes any material Envoy London deems inappropriate or unacceptable.

DISCLAIMER

YOUR USE OF THIS WEBSITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED, AS IS, WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER ENVOY LONDON NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEBSITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER ENVOY LONDON NOR ANY OF ITS AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY

Envoy London, its affiliates and their service providers do not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website or your downloading of any materials, from this Website.
IN NO EVENT WILL ENVOY LONDON, ITS AFFILIATES OR THEIR SERVICE PROVIDERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE.

INDEMNIFICATION

You agree to indemnify and hold harmless Envoy London, its affiliates and their service providers, and their respective officers, directors, employees, shareholders, licensees, franchisees, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production or transmission of the Website from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the Website, or the services provided in relation to the Website, any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the Website or your downloading of any materials, from the Website.

REVISIONS TO THESE TERMS OF USE

Envoy London may revise these Terms of Use at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this Website. In the event of any conflict between these Terms of Use and any legal notices or terms located elsewhere on the Website, these Terms of Use will control.

TERMINATION

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

PRIVACY POLICY

PERSONALLY IDENTIFIABLE INFORMATION

We will not collect any personally identifiable information (e.g. name, address, telephone number and e-mail address) about you unless you provide it to us voluntarily.

WHAT WE MAY DO WITH PERSONALLY IDENTIFIABLE INFORMATION

If you do provide us with personally identifiable information, we may use it to improve our understanding of your interests and concerns. We will also use this information to process your order.

If you tell us you would like to receive additional information from us by email or post, we may use your information to occasionally contact you about changes to our web site, new products, site and service updates and special offers we think you'll find valuable. If you would rather not receive these emails or post, customers are requested to unsubscribe by visiting www.envoylondon.com and following the links.

We may transfer your details (including postal address, telephone number or email address) to third-party agencies whereby we are utilizing their services to distribute Envoy London marketing or advertising material. Under no circumstances will your details be distributed to a third-party agency with the intention that this agency will use your details. We will ensure that your personal information is kept confidential and secure, and that the appropriate technical and organisational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing, are implemented.

WHAT WE WILL NOT DO WITH PERSONALLY IDENTIFIABLE INFORMATION

We will not rent, give or sell your personally identifiable information to any outside organisation for that organization’s own use without your consent.

HOW WE WILL TREAT INFORMATION FROM CHILDREN

Envoy London do not intend to collect any personally identifiable information from children under thirteen years old. If a child provides us with personally identifiable information, his or her parents/guardians should email us at order@envoylondon.com and request that this information be deleted from our files. We will make reasonable efforts to remove this data in a timely manner.

HOW DO I MAKE CHANGES TO PERSONALLY IDENTIFIABLE INFORMATION

You can update your profile by logging into "My Account" on the website. Anyone wishing to correct/update/delete personally identifiable information from our database should contact us at order@envoylondon.com. We will make reasonable efforts to service your request in a timely manner.

LINKS TO OTHER SITES

Our business partners, whose sites you may visit after clicking on a link from our site, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements where available before providing any personally identifiable information. Some of our business partners, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies.

NON-PERSONALLY IDENTIFIABLE INFORMATION

We may collect information about you that is not personally identifiable (e.g. the type of Internet Browser or Email Browser that you use).

HOW WE MAY OBTAIN THIS INFORMATION

Cookie Technology - 'cookies' are encrypted strings of text that a website stores on a user's computer. Our website may from time to time require the use of cookies on the site. Without cookies we will not be able to keep information you enter on multiple pages together. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on www. envoylondon.com. In addition, cookies are used to:

  1. Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access.
  2. Provide functionality such as order history and other functionality that we believe would be of interest and value to you.

    The types of cookies that we use are referred to as 'session' cookies and 'persistent' cookies. Session cookies are temporary and are automatically deleted once you leave www. envoylondon.com. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Envoy London. Cookies do not corrupt or damage your computer, programs, or computer files.

    In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails, use session and persistent cookies, to track the number of times Envoy London.com is accessed and whether the site was accessed from an advertisement. Sometimes cookie technology is used to track the number of times an advertisement is viewed. In all cases, the cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.

    You may set your browser to block cookies or warn you every time one is sent (view your HELP menu to learn the correct way to change or update your cookies on your particular browser), although doing so may adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

PIXEL TAGS

Envoy London and their third party service providers use pixel tags (also known as 'clear gifs' or 'beacon gifs'). Pixel tags are not visible to the user of the web site and consist of a few lines of computer coding. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Envoy London.com. We and our e-mail service provider use pixel tags to:

  1. Track responses to our advertisements and site content.
  2. Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, which they refer to as a 'coded sensor', in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail message is opened and flags the e-mail address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
  3. know how many users open an e-mail and allow our service provider to compile aggregated statistics about an e-mail campaign for us, and allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

SECURITY

Envoy London takes the security of sensitive customer information seriously. For this reason, www.envoylondon.com has installed various procedural, technical and administrative measures to try to safeguard and secure all information we collect online.

To the extent customer information is maintained, it is located on a secured server behind a firewall; it is not directly connected to the Internet. This firewall meets recognized industry standards and is tested regularly for integrity.

www.envoylondon.com is designed to accept orders only from Web browsers that permit communication through the latest 128-bit SSL (secure sockets layer) encryption technology; for example, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari. SSL is encryption technology that provides security while information is being transmitted over the Internet. If you have any questions regarding our security policy, please contact our customer support center order@envoylondon.com.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.Envoy London takes all efforts to ensure that customer information is secure at all times, and should any event occur that information is compromised we will notify the customer immediately.

Placement of any orders or submission of enquiries at www.envoylondon.com is taken as acceptance of the above Security guidelines.

RETURN & EXCHANGES POLICY

RETURNING ITEMS PURCHASED AT ENVOY LONDON’S ONLINE BOUTIQUE

Envoy London wants to ensure that you are satisfied with the fit, quality and design of your purchase from Envoy London. We also understand that sometimes a size may not fit, a design may not be suitable or a garment may not meet the high expectations of quality that are standard of all Envoy London products and services.

Customers may exchange or return all full-priced merchandise for a full refund, based on the original form of payment, within 21 days of purchase. If you are returning a gift and are not the original customer, you are entitled to an Online Merchandise Credit. Merchandise must be returned in its original condition, with appropriate barcodes and proof of purchase.

Envoy London covers the cost of any full-priced returns or exchanges for purchases at www.envoylondon.com within Australia, utilizing courier service providers.

Items purchase ‘On Sale/Clearance’ at www.envoylondon.com may not be exchanged or refunded.

YOUR RETURN/EXCHANGE OPTIONS

Return or Exchange www.envoylondon.com merchandise to any Envoy London office. Customers may return items for refund or exchange to Envoy London office within 21 days of purchase, providing proof of purchase and meeting the above conditions. Please note that the condition of the garment may be assessed by the Envoy London, and it is at his/her discretion to return this merchandise if the condition of the garment is in question.

Upon receipt of the returned garment to Envoy London, the customer will be issued with an ‘Approved’ or ‘Declined’ response via email.

Please contact the Envoy London Web Sales Team on +61 4 2221 3932 or order@envoylondon.com for further information.




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